Trust & Quality
Single-Estate ceremonial matcha crafted with disciplined processing, careful cultivation, and trusted quality standards.
Questions & Answers
We've gathered the questions we hear most from customers about Kichi Matcha, its preperation, origin, and your experience with us
If you dont find your question here, you're always welcome to contact us.
Product & Ritual
Q: What makes Kichi Matcha different from other Matcha?
Kichi Matchais grown on a single estate in the misty highlands of Zhejiang, where climate, elaevation, and tradition shape both flavour and colour. It is cultivated using natural farming practices and stone-ground Japanese methods to achieve smooth texture and refined character.
Q: Is this ceremonial grade matcha suitable for beginners?
Yes. While crafted with ritual in mind, Kichi Matcha is approachable and enjoyable for daily use. The traditional usucha (thin) method highlights balance and clarity for everyday drinking.
Q: Can i use Kichi Matcha for lattes?
Absolutely. Many enjoy Kichi Matcha as a latte. See our brewing guide for instructions that support both traditional and modern preparation methods.
Q: What tools do i need to prepare matcha?
For traditional preparation, a bamboo whisk (chasen) and bamboo scoop (chashaku) are recommended. For modern preparation or lattes, a simple cup, spoon, or shaker works well.
Orders & Delivery
Q: Where do you ship?
We ship to the countries listed at checkout. If your country is not available, please contact us for assistance.
Q: When will my order arrive?
Orders are usually processed within 1 business day. Estimated delivery times are shown at checkout and in your confirmation email.
Q: How can I track my order?
Once your order ships, you'll receive a tracking number via email to follow its progress.
Q: Can i change or cancel my order?
If your order hasn't shipped yet, contact us and we'll assist. Once shipped, standard returns apply
Quality & Safety
Q: Is your matcha tested for quality?
Yes. Matcha is processed in a certified clean production environment, and quality is checked throughout harvesting and milling to ensure consistency in colour, aroma, and texture.
Q: Are synthetic pesticides used?
Synthetic pesticides are not routinely used. Kichi Matcha is grown on a farm that holds organic certification, using natural farming practices to support soil and plant health
Our Promise
Kichi matcha is a small independent business built around one simple goal: great matcha at a fair price.
If you have any questions about preperation, quality, or your order, please contact us and we'll do our best to help.
We;re committed to quality, freshness, and making sure every customer has a great eperience with kichi matcha.
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Shipping & Returns
• Processing time: Orders are processed within 1 business day.
• Delivery windows: Shown at checkout and vary by region
• Returns: Contact us within 14 days if an item arrives damaged or faulty.
• Refunds: Issued within 5-7 business days after return items are received.
From Our Estate to Your Cup
From our single-estate gardens to your cup, Kichi Matcha is crafted with intention and respect for tradition. We prioritise clarity, quality, and your everydy experience. If ever in doubt, reach out-we're here to support your matcha journey.